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Help/FAQs




Accepted Forms of Payment

We accept the following payment methods on shop.mahoneysgarden.com:

Credit Cards:

  • American Express
  • MasterCard
  • Visa
  • Discover

Gift Cards:

  • Mahoney’s Garden Center Gift Card
  • e-Gift Card
Delivery Minimums & Pricing

Unsure if you need to hit a minimum for delivery and what that might cost?

At this time only our bulk mulch, compost and loam require a minimum yardage for delivery. Delivery prices are calculated based on your delivery zip code and the amount you purchase. for all minimums and delivery prices please go to Delivery Minimum Purchase Lookup

All other items do not require a minimum purchase and delivery pricing is based on your cart total and delivery zip code.

We currently do not deliver to the Cape Cod area through our online shop but are working to get that up and running.  In the meantime please place any orders directly with our 2 Cape stores:

E. Falmouth:

958 East Falmouth Hwy
East Falmouth, MA 02536
Phone: (508) 548-4842

Osterville:

2929 Falmouth Rd
Osterville, MA 02655
Phone: (508) 420-4428

Delivery/Pickup Date Change

If you need to change the delivery/pickup date for your order, you may do so up to 48 hours before your existing date.

All date changes must be done through our customer service team by email: customerservice@mahoneysgarden.com

In Store Product Inquiry

Don’t see a product available for purchase in our online shop?  Please reach out to your local Mahoney’s store to inquire about what is in stock or coming soon.

Locations

Plus our knowledgeable associates can provide you with care tips or how-to’s for all of our products.

Online Product Inquiry

Have questions about any of the products currently for sale in our online shop?

There are 2 ways you can reach out to us:

  1. Call your local Mahoney’s to speak to one of our knowledgeable associates.
  2. Email the customer service team: customerservice@mahoneysgarden.com
Online Usage for Discounts and Rewards Points

At this time, Mahoney’s does not offer the use of the senior or commercial account discounts with online purchases. These discounts will only apply to in store purchases.

At this time, Mahoney’s does not offer the use of rewards points with online purchases.  You will receive points for all purchases made under your rewards account but points can only be applied to in store purchases.

Order Cancellation

If you need to cancel your order for any reason, you may do so up to 48 hours before your chosen delivery or pickup date.

All cancellations must be done through our customer service team at:

email: customerservice@mahoneysgarden.com

Please include your order number in all communication.

Order Issues

If you are having an issue with an order you are trying to place online you can reach out to customer service by phone: 781-729-5900 or email: customerservice@mahoneysgarden.com

Order Status

If you have a rewards account you can check the status of your order under My Account.  When you click on the Orders tab, all of your orders will populate and give you the current status of each as well as the ability to view the order details.

If you checked out as a guest you can reach out to our customer service team at customerservice@mahoneysgarden.com

Planting Service

Our planting service is not offered through our online store.  To schedule a planting please call customer service: 781-729-5900.

If you are looking to add the planting service to an existing order, please have the order number when you call.

Returns/Refunds

Most merchandise can be returned within 30 days of purchase. No refunds will be given on sale or holiday items.

Refunds will be issued to the original form of payment* and the original shipping charges will be deducted from the refund.

All returns must be made in store, bring products (live goods and hard goods) accompanied by the receipt/packing slip.

If you are planning to return a large item(s) and need them picked up, Mahoney’s reserves the right to charge a secondary delivery charge.

*Please note that, depending on the form of payment tendered, it may take 2-10 business days after your credit is applied for it to post to your account.

Mahoney’s reserves the right to refuse a return if merchandise is used, opened or inferior in any way from it’s original condition.

Rewards Account Inquiry

If you are unsure if your email address is connected to your existing rewards account please follow these steps:

Go to the account login page

In the Login box, click on the Lost Your Password link

In the Lost Password page, fill in your email address and click Reset Password

 

If you receive an email from us with a link to reset your password, your account exists in our system so you can reset your password.

If you get an immediate error message saying the email address doesn’t exist in the system but you know that you have a rewards account with us, please send an email to ecommerce@mahoneysgarden.com with the following information:

    1. Name on the account
    2. phone number and address connected to the account
    3. Email address you want connected to the account

 

 

Same Day Florist Deliveries

We do have a same day delivery for the Florist only.  At this time we offer same day delivery to the following cities/towns.  Your order must be in by the specified time in order to schedule same day.

Order by 12pm:

Reading, Burlington, Belmont, Wakefield, Bedford, Melrose, Waltham, Watertown, Carlisle, Concord, Lynnfield, Acton, Lincoln, Sudbury, Wellesley, Malden, Middleton, Saugus, Weston, Wayland, Somerville, Tewksbury, Wilmington, Billerica, North Reading, Chelmsford

 

Order by 2pm:

Winchester, Lexington, Woburn, Arlington, Medford, Stoneham

 

Have questions?  Please call our Florist at 781-729-5900.